Blog
Operator guidance for teams that issue digital wallet passes. No fake A/B scores. No invented quotas.
Designing a pass people actually add
Practical design checklist for first-add conversion.
Apple Wallet and Google Wallet for operators
Side-by-side ops notes without vendor cheerleading.
Pass lifecycle: issue, update, expire
Lifecycle map for updates, expiry, and rescind.
Privacy and push updates for wallet passes
Plain-language privacy and push hygiene for pass programs.